Warranty Information

All Australian warranty work is to be authorised and handled by our warranty department by filling in the form below or phoning 1800 268 848.

If at any time you require service outside warranty, please see more info here.

International customers, please contact our worldwide agents for any warranty requests.

Note that Roband, Robalec and Austheat machines carry 12 months warranty. Noaw slicers carry 2 years warranty and Vitamix blenders carry 1 year parts and labour warranty followed by a further 2 years parts only warranty. Terms and conditions apply – refer to the product Instruction Manual for specific warranty details relating to your machine.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Your are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not constitute a major failure. Specific warranty details and exclusions are included with every machine sold. Typically, items such as glass, lamps and non-stick coatings are not covered under warranty.

Warranty Request Form

Have you checked that:

Machine is plugged in correctly *

Power is switched on *

Power point is not faulty *

I agree to pay the full invoice amount should the fault turn out to be not related to warranty, e.g. user error or physical damage.

I agree *

* Indicates Required Field