Buying Roband Products
No, we are a manufacturer and wholesaler and do not sell directly to end-users. Our range of products is sold throughout our Australian dealership network – call us on 02 9971 1788 to find out who your local dealer is. Internationally, our products are exported to Agents who warehouse and support the machines locally in those markets.
Roband® Australia is a manufacturer and exporter of the Roband® branded range as well as Austheat® which are designed and manufactured in Australia to exacting standards. Roband® also imports and distributes world-class brands in Australia, including commercial Vitamix®, Noaw®, Förje®, Dipo, Robinox, Robalec and Robatherm.
Roband® and Austheat® machines are manufactured in Australia on Sydney’s Northern Beaches. Vitamix® is manufactured in USA, NOAW® slicers in Italy and all other brands (Förje®, Dipo, Robinox, Robalec and Robatherm) are carefully sourced and manufactured overseas to Roband’s exacting standards.
We publish our Australian Recommended Retail Prices on our website. In Australia we sell our products through a Dealership network. Our dealers can be contacted to find out their selling prices, which in many cases are below the RRP. Please phone us on 02 9971 1788 to find out your nearest dealer. For pricing in overseas markets, please refer to our worldwide agents listing for contact details locally.
- Many of our machines have a 10 Amp plug that can be fitted into a standard electricity socket, however, care must be taken to ensure that the circuit can carry the power output required by the machine if more than one device is connected to the circuit.
- Some of our machines have a 15 Amp plug which provides greater power and performance to the machine over a 10 Amp equivalent. Most commercial shops should have 15 Amp sockets available, but customers should be prudent and check this prior to purchasing a 15 Amp machine. As above, care should be taken to ensure the circuit is capable of carrying electricity supplied if more than one device (any device) is connected to the circuit.
- Any machine with Amperage greater than 15 Amp (eg 20 Amp, 25 Amp) is supplied without a plug and cord. They have the option to have a plug and cord fitted, or to be hardwired by a licenced electrician who will be required install these machines.
- In all cases, Roband recommends consultation with your place of purchase or your electrician to ensure your electricity supply is set up correctly for any new machines.
Vitamix® FAQ, General Care and Maintenance
The drive socket is a wear item and requires periodic replacement based on use. Vitamix® recommends inspecting drive sockets and centring pads weekly using the Blender Care Maintenance Guide. Check for cracks or gouges in the outer surface. If any are present, replace. Inspect the inner gear teeth of the drive socket. If worn, replace. If you determine that you need a new drive socket, contact Roband Australia on 02 9971 1788 to purchase a replacement.
There are two drive sockets offered: standard size and XL®.
The Roband item number MC0216 is the standard drive socket that is used for all Vitamix® Commercial products, except the XL® machine.
The Vitamix XL® uses drive socket item number MC0802.
Drive sockets are fail safe mechanisms used to couple the motor to the blade assembly in Vitamix® machines. They are designed to protect the operator and the motor in the event a blade assembly is blocked from rotating.
Drive sockets also help reduce blending noise. A properly installed drive socket should be attached, but slightly loose. This will allow the drive socket to align with the container, reducing noise while blending.
Drive sockets are the most commonly overlooked wear item, and should be checked weekly according to the Blender Care Maintenance Guide.
The following things cause premature wear of the drive socket:
- Removing the container before the motor has completely stopped spinning
- A worn blade assembly gear
- Placing the container on the drive socket when it is spinning
- Rocking or tilting the container while blending
- A foreign object in the container
- Running the machine without the centring pad
- Using parts or products not approved by Vitamix®
- Perform the recommended preventative maintenance steps.
- Avoid prolonged blending of extra-thick ingredients.
- Follow program instructions outlined in the manual.
- Keep at least 30 cm of open space around the blender.
The motor is designed with thermal overload protection, which senses when the motor has overheated and automatically stops the motor. Depending on how hot the unit became, it may take an hour or more to cool down. Once the unit has cooled, the thermal overload protection device will close and allow the unit to operate again. If this continues, please contact Roband technical support on 02 9971 1788.
Blade assemblies are a wear item and require periodic replacement based on use. Vitamix® recommends inspecting blade assemblies weekly according to the Blender Care Maintenance Guide instructions. If you determine that you need a new blade assembly, contact your local dealer or Roband Australia on 02 9971 1788 to purchase a replacement.
Check for cracks or gouges in the outer surface. If any are present, replace.
Inspect the blade assembly gear for signs of wear. The teeth of the gear should be deep and have continuous edges.
Inspect the bottom of the blade assembly below the gear. If you see that any part of the seal is torn, missing or lifting, replace the blade assembly.
Rotate the blade by hand, feeling for smooth, consistent, light resistance.
Place the gear of the blade assembly between your index finger and thumb and push up and down (vertically) on the gear. If any vertical movement is detected, replace the blade assembly immediately.
In short, the blade assembly should be replaced if it:
- Rotates freely and effortlessly
- Does not spin or is difficult to spin by hand
- Makes an audible noise when spinning
- Has vertical movement
- Has side-to-side movement
- Ball bearings are visible where the seal should normally be located
The following things cause premature wear of the blade assembly:
- Foreign objects in the container while blending
- Removing or placing container on machine while drive socket is spinning
- Operating the machine without the centring pad in place
- Rocking or tilting the container while blending
- A worn drive socket
- Improper cleaning methods
- Placing in a dishwasher
- Using parts or products not approved by Vitamix®
- Blending gritty products like sand
The container is likely being cleaned improperly. Wash all container parts in warm, soapy water. Rinse thoroughly and drain. Do not soak the blade assembly.
Do NOT wash the container in the dishwasher.
Wash all container parts in warm, soapy water. Rinse thoroughly and drain. Do not soak the blade assembly.
Vitamix® The Quiet One® FAQ, Care and Maintenance
Although there are drain channels to move liquid away from the motor shaft, there are no drain channels to move the liquid out of the sound enclosure. The operator of the machine will need to remove the liquid using a soft cloth to absorb the liquid and then clean with warm, soapy water.
Make sure the machine is unplugged and the sound reducing pad is in place before installing the sound enclosure. Place the back cover of the sound enclosure on top of the sound reducing pad on the motor base. The magnets inside the motor base will hold the back cover in place. Install the Sound Enclosure Door by spreading the hinge points and sliding them over the hinge detents on the sides of the back cover.
The Quiet One® Sound Enclosure is held in place by magnets. First, remove the door by spreading the sound enclosure hinge points away from the hinge detents on the sides of the back cover. Once the front door is removed, place one hand on the back of the motor base and place your other hand on the top corner of the back cover. In a diagonal motion, pull the top corner of the sound enclosure toward the front opposite corner of the machine.
No. The design of the machine is such that the drive socket can be removed or installed easily without having to remove these items.
Because of the sealing nature of the sound enclosure, fruit juice, sugars or mixes that are spilled onto the sealing gasket of the back cover may become excessively sticky and bond the door closed. If this occurs, remove the entire Sound Enclosure and soak it in a warm soapy water solution.
No, the sound enclosure is made from a polymer called Tritan™. This material is great for sound reduction and durability in certain applications, but it is not dishwasher safe.
No. If exposed to the high temperature in a dishwasher, the sound reducing pad will become distorted and possibly swell in size.
After removing the sound enclosure, use your thumb to roll one of the front corners of the pad upward and pull the gasket diagonally toward the opposite rear corner of the motor base.
No. All materials for The Quiet One® and every other Vitamix® machine are specifically selected for their performance and diligently tested for their tolerance of such ingredients. However, never immerse the motor base in water or other liquid.
The 1.4 litre and 0.9 litre Advance® containers and the 1.4 litre Standard container all work with The Quiet One®.
No. There are seals beneath the drive socket and base plate. In addition, the sound reducing pad has a lip around it that seals it to the base plate. The base plate has drain channels that funnel fluids away from the motor shaft.
There are two different ways to measure your machine’s use. The first is a motor life timer. This displays the number of hours that the motor has been in operation. The second is a total cycle counter that shows the number of times the machine has been cycled.
To access this information on The Quiet One®:
- With the machine in the “Off” position, hold down the number two program button, and turn the machine on. Continue to hold the number two button for seven to ten seconds as it cycles through the temperature and cycle count number. See your Owner’s Manual for complete instructions.
You can check the motor temperature by turning the machine off, holding the number 2 button for 7 to 10 seconds and then reading the temperature. Under normal operation, the display will read Temp: Norm. If you do not see this reading, leave the machine off until the temperature returns to normal. To cool the machine, you can also operate the unit without a container, but with the sound enclosure door closed. This will circulate the warm air out and away, and bring cool air into the motor area.
No. If the sound reducing pad is placed on a dry, flat surface free from excessive heat, it will return to its normal shape after a few days.
No. The material will swell in size and become distorted. If this occurs, place the sound reducing pad on a dry, flat surface free from excessive heat, and it will return to its normal shape after a few days.
Vitamix® T&G® 2 Blending Station® FAQ, Care and Maintenance
Press the Vitamix® logo once to reveal the mode message on the control panel. Press the number-one button, and then the number-six within five seconds to continue. Once the correct code is entered, the display will indicate the motor temperature (NORM, WARM, HOT).
There are three different ways to measure your machine’s use. The first is a motor life timer. This displays the number of hours that the motor has been in operation. The second is a total cycle counter that shows the number of times the machine has been cycled. The third is a re-settable count meter that can be used to compare the number of blends to register receipts.
To access this information on the T&G® 2 Blending Station®:
- The “COUNT” is a machine usage total and can be reset. This can be used to keep a count of the number of drinks sold in a week, day, or even an hour. To clear, press and hold the START/STOP button for five seconds. The “TOTAL” keeps track of the machine usage, including production and testing, and cannot be cleared. See your Owner’s Manual for complete instructions.
The T&G® 2 comes with 34 pre-set programs from the factory. These programs are optimised for different blending applications. See your Owner’s Manual for complete instructions.
Vitamix® Vita-Prep® 3 FAQ, Care and Maintenance
Vitamix® XL® FAQ, Care and Maintenance
There are two containers that can be used with the Vitamix XL®:
- 5.6-litre (VM15899) true blending capacity
- 2.0-litre (VM15894) capacity
Other containers cannot be used with the Vitamix XL®.
A Variable Speed XL® unit cannot be reprogrammed.
Please go to the product page for the machine you are looking for and you will find links to operation manuals and brochures, where available.