Repair or Service work to products outside of the warranty period
If your machine requires repair or service work and the product is outside of the warranty period, following is a list of Service Agents that are experienced in dealing with our product range that you can contact directly. Alternatively you can return the machine to us for service.
International customers, please contact our worldwide agents for any service and repair requests.
Any repair work required within the product warranty period must always be lodged through Roband Australia’s warranty department and not directly with a service agent.
Note that Roband, Robalec and Austheat machines carry 12 months warranty. Noaw slicers carry 2 years warranty and Vitamix blenders carry 1 year parts and labour warranty followed by a further 2 years parts only warranty. Terms and conditions apply – refer to the product Instruction Manual for specific warranty details relating to your machine.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Your are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not constitute a major failure. Specific warranty details and exclusions are included with every machine sold. Typically, items such as glass, lamps and non-stick coatings are not covered under warranty.
|Sydney Commercial Appliance Repairs||Western Suburbs||NSW||2745||02 4722 3222
0407 336 717
|Worldwide CDM||Annandale||NSW||2038||0412 928 207|
|Apptec Pty Ltd||Chittaway Point||NSW||2261||0407 229 877|
|Commercial Appliance Service||Warabrook||NSW||2304||0424 689 794|
|Direct Service & Repairs||Wollongbar||NSW||2477||0418 661 374|
|Coffee Fix||South Nowra||NSW||2541||02 4423 5353|
|Fix Me Catering Equipment Repairs||Corrimal||NSW||2518||0407 213 364|
|Prime Services||North West Sydney||NSW||2000||0418 404 555|
|Keith’s Food Equipment Repairs||Ashmore||QLD||4214||07 5597 1550|
|0411 866 669|
|Gas-Elec Services Pty Ltd||Fortitude Valley||QLD||4006||07 3252 3678|
|Tech Express||Kunda Park||QLD||4556||07 5456 1922|
|Tinus Electrical||Cairns||QLD||4870||07 4035 5555|
|Caterquip||Proserpine||QLD||4870||07 4945 3533|
|Barling Elements||Cheltenham||VIC||3192||03 9555 2612|
|Excel Catering Repairs||Preston||VIC||3072|
|1300 80 9888|
|Julian’s Appliance Centre||Newtown||VIC||3220|
|03 5229 1971|
|North East Catering Equipment||Wangaratta||VIC||3677||0400 442 074|
|03 5722 1151|
|Roto Service||Prahran||VIC||3181||03 9525 2883|
|0429 319 996|
|Total Catering Equipment Repairs||Fyshwick||ACT||2609||02 6280 5544|
|Arafura Catering Equipment||Parap, Darwin||NT||804||08 8981 6655|
|0409 870 637|
|Alice Hospitality Supplies P/l||Alice Springs||NT||870||08 8955 5388|
|0418 895 492|
|KCI Industries Pty Ltd||Welshpool||WA||6106||08 9470 6728|
|Quality Equipment Sales And Service||North Hobart||TAS||7000||03 6234 8300|
|Northern Caterers Electrical||Invermay||TAS||7248||03 6334 3880|