Repair or Service work to products outside of the warranty period

If your machine requires repair or service work and the product is outside of the warranty period, following is a list of Service Agents that are experienced in dealing with our product range that you can contact directly. Alternatively you can return the machine to us for service.

International customers, please contact our worldwide agents for any service and repair requests.

Any repair work required within the product warranty period must always be lodged through Roband Australia’s warranty department and not directly with a service agent.

Note that Roband, Robalec and Austheat machines carry 12 months warranty. Noaw slicers carry 2 years warranty and Vitamix blenders carry 1 year parts and labour warranty followed by a further 2 years parts only warranty. Terms and conditions apply – refer to the product Instruction Manual for specific warranty details relating to your machine.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Your are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not constitute a major failure. Specific warranty details and exclusions are included with every machine sold. Typically, items such as glass, lamps and non-stick coatings are not covered under warranty.

Sydney Commercial Appliance Repairs  Western Suburbs NSW 2745 02 4722 3222
0407 336 717
Worldwide CDM Annandale NSW 2038 0412 928 207
Apptec Pty Ltd Chittaway Point NSW 2261 0407 229 877
Commercial Appliance Service Warabrook NSW 2304 0424 689 794
Direct Service & Repairs Wollongbar NSW 2477 0418 661 374
Coffee Fix South Nowra NSW 2541 02 4423 5353
Fix Me Catering Equipment Repairs Corrimal NSW 2518 0407 213 364
Prime Services North West Sydney NSW 2000 0418 404 555
Keith’s Food Equipment Repairs Ashmore QLD 4214 07 5597 1550
0411 866 669
Gas-Elec Services Pty Ltd Fortitude Valley QLD 4006 07 3252 3678
Tech Express Kunda Park QLD 4556 07 5456 1922
Tinus Electrical Cairns QLD 4870 07 4035 5555
Caterquip Proserpine QLD 4870 07 4945 3533
Barling Elements Cheltenham VIC 3192 03 9555 2612
Excel Catering Repairs Preston VIC 3072
1300 80 9888
Julian’s Appliance Centre Newtown VIC 3220
03 5229 1971
North East Catering Equipment Wangaratta VIC 3677 0400 442 074
03 5722 1151
Roto Service Prahran VIC 3181 03 9525 2883
Donex Electrical Strathalbyn SA 5255
0429 319 996
Total Catering Equipment Repairs Fyshwick ACT 2609 02 6280 5544
Arafura Catering Equipment Parap, Darwin NT 804 08 8981 6655
0409 870 637
Alice Hospitality Supplies P/l Alice Springs NT 870 08 8955 5388
0418 895 492
KCI Industries Pty Ltd Welshpool WA 6106 08 9470 6728
Quality Equipment Sales And Service North Hobart TAS 7000 03 6234 8300
Northern Caterers Electrical Invermay TAS 7248 03 6334 3880