Repair or Service work to products outside of the warranty period

If your machine requires repair or service work and the product is outside of the warranty period, following is a list of Service Agents that are experienced in dealing with our product range that you can contact directly. Alternatively you can return the machine to us for service.

International customers, please contact our worldwide agents for any service and repair requests.

Any repair work required within the product warranty period must always be lodged through Roband Australia’s warranty department and not directly with a service agent.

Note that Roband, Robalec and Austheat machines carry 12 months warranty. Noaw slicers carry 2 years warranty and Vitamix blenders machines carry 1 year parts and labour warranty followed by a further 2 years parts only warranty. Terms and conditions apply – refer to the product Instruction Manual for specific warranty details relating to your machine.

For Hallde Food Preparation Machines in Australia, complete and return the warranty registration form for all purchases and you are entitled to a 24 month warranty extension. This extension increases the warranty of your machine to three (3) years parts & labour. Standard warranty is one (1) year parts & labour. Terms and conditions of the warranty applicable at the time of purchase apply to this Warranty Extension. Please refer to these original warranty conditions set out in the Owners Manual supplied with your machine.
Warranty Application Process
The extension application form must be completed and returned to Hallde within 30 days of purchase. Send the form, including a copy of your purchase receipt direct to Hallde in Sweden: warranty@hallde.com

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Your are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not constitute a major failure. Specific warranty details and exclusions are included with every machine sold. Typically, items such as glass, lamps and non-stick coatings are not covered under warranty.

Apptec Pty Ltd Chittaway Point NSW 2261 0407 229 877
Coffee Fix South Nowra NSW 2541 02 4423 5353
Commercial Appliance Service Warabrook NSW 2304 0424 689 794
Direct Service & Repairs Wollongbar NSW 2477 0418 661 374
Fix Me Catering Equipment Repairs Corrimal NSW 2518 0407 213 364
Prime Services North West Sydney NSW 2000 0418 404 555
Sydney Commercial Appliance Repairs Western Suburbs NSW 2745 02 4722 3222
0407 336 717
Brisbane Trizone Electrical Eagle Farm QLD 4009 04 3973 2720
Caterquip Proserpine QLD 4870 07 4945 3533
Jensen Services Albany Creek QLD 4035 0419 897 592
Jensen Services Algester QLD 4115 0419 897 592
Keith’s Food Equipment Repairs Ashmore QLD 4214 07 5597 1550
Tech Express Kunda Park QLD 4556 07 5456 1922
Tinus Electrical Cairns QLD 4870 07 4035 5555
Barling Elements Dandenong VIC 3175 03 9555 2612
Excel Catering Repairs Preston VIC 3072
1300 80 9888
Julian’s Appliance Centre Newtown VIC 3220
03 5229 1971
North East Catering Equipment Wangaratta VIC 3677 0400 442 074
03 5722 1151
Roto Service Prahran VIC 3181 03 9525 2883
Donex Electrical Strathalbyn SA 5255
0429 319 996
Total Catering Equipment Repairs Fyshwick ACT 2609 02 6280 5544
Alice Hospitality Supplies P/l Alice Springs NT 870 08 8955 5388
0418 895 492
Arafura Catering Equipment Parap, Darwin NT 804 08 8981 6655
0409 870 637
KCI Industries Pty Ltd Welshpool WA 6106 08 9470 6728
Northern Caterers Electrical Invermay TAS 7248 03 6334 3880
Quality Equipment Sales And Service North Hobart TAS 7000 03 6234 8300
Scooters Electrical Services Sandford TAS 7020 04 1854 6210