In this Privacy Policy, “us”, “we”, or “our” means Roband Australia Pty Ltd (ABN 34 864 327 105) (Roband) and its related companies. The Privacy Statement applies to this website which is located at www.roband.com.au. We have a policy to protect information collected about people related to our business, including its employees, prospective employees and customers, and to comply with the National Privacy Principles (“NPPs”) contained in the Commonwealth Privacy Act 1988 (‘Privacy Act”) (subject to exemptions that apply under the Privacy Act). We take very seriously our responsibility to protect and maintain the privacy, accuracy and security of personal information. We may from time to time, review and update this policy, including to take account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.
This policy sets out:
- what information we collect
- how we collect personal information
- why we collect it
- how we use it
- how we disclose it
- opting out
- management and security
- how to seek access to and update your personal information; and
- how to contact us
What information we collect
The information that we collect from you when you interact with us online depends on the tasks you complete on this website.
(i) Applying for a product or service information online
We need to obtain personal information from you in order to complete your online application for service information. When applying for Warranty Registration you will need to complete an online form on this website. Our online forms will ask you to provide personal information for contact purposes, for example, your own e-mail address and telephone number. You will have the right to choose whether or not to provide additional personal information. Any personal information we collect from you will only be used for the purposes for which the personal information has been collected.
(ii) Browsing this website
When you visit and browse through this website we may collect personal information for statistical and maintenance purposes that enables us to evaluate the performance of this website. Such general information includes:
-
the number of users visiting this website and the number of pages viewed
-
the date, time and duration of visits; and
-
the path taken through this website
This information will not identify you and we will not combine it with any information in a manner whereby we can identify you.
(iii) E-mails
You can contact us by e-mail on this address: sales@roband.com.au. You have the choice whether or not to provide personal information other than your e-mail address. Any information provided to us via e-mail will be used only for the purposes outlined, for example for answering your inquiry or for providing information about our products and services.
How we collect personal information
We may collect your personal information in a number of ways and from a variety of sources, including:
- directly from you such as when you enter your personal details on our website (for example during Online Warranty Registration)
- when you communicate with us by e-mail, telephone or in writing (eg in documents such as Warranty Activation Cards)
- from sources of information which are available to the public
- from our own records relating to the service and repair of your Roband products
- when you participate in promotional offers (eg Cash Back Offer)
- when you enter a competition or event
- when you complete a survey or questionnaire
Why we collect it
The primary purpose for which we collect information about you is to provide you with the services and information relating to Roband and its products that you require. We also collect information about you for the purposes outlined below.
We may state a more specific purpose at the point we collect your information.
If you do not provide us with the information we request, we may not be able to provide you with our products or services. For example, if you do not register your product online, you may not be able to access the latest features or services that are reserved for that product.
How we use it
In addition to the primary purpose outlined above, we may use the personal information we collect, and you consent to us using your personal information:
- to provide you with news and information about our products and services and opportunities that we believe you maybe interested in;
- for purposes necessary or incidental to the provision of goods and services to you;
- to gain a better understanding of your requirements in order for us to provide you with better and more personalised information suited to your needs;
- to administer and manage the services we provide;
- to research and develop our products and services;
- to manage and enhance our products and services;
- to maintain and develop our business systems and infrastructure including testing and upgrading of these systems;
- to communicate with you, including by email, mail or telephone;
- to conduct competitions or promotions;
- to verify your identity;
to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and or
as required or permitted by any law or regulation (including without limitation the Privacy Act)
How we disclose it
We may disclose personal information, and you may consent to us disclosing your personal information, to other members of the Roband Group (in which case, your personal information will be collected, used, disclosed, managed and stored in accordance with this policy).
We may also disclose personal information, and you consent to us disclosing your personal information, to third parties:
- Engaged by us to perform functions or provide products and services on our behalf, such as mailouts, marketing, research and advertising;
- that are our agents, business partners or joint venture entities or partners;
- authorised by you to receive information held by us;
- as part of any investigation into you or your activity, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary to the Police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator;
- as part of a sale (or proposed sale) of all or part of our business;
- and or
as required or permitted by any law (including the Privacy Act).
Opting out
From time to time we will use your personal information to promote to you other services and products, which we consider may be of interest to you. If you do not wish to receive any such marketing or promotional material please advise us of this by way of the "opt-out" mechanism on our Online Warranty Registration page. You may also notify us at any time that you do not wish to receive marketing or promotional material by contacting us directly. Our contact details can be found on the Contact Us page.
Management and security
We have appointed a Privacy Officer to oversee the management of personal information in accordance with this policy and the Privacy Act.
Other than in relation to Non-Confidential Information, we will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, pass word access, secure servers and encryption of credit card transactions. However, you acknowledge that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. You provide information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not within our control.
You acknowledge that we are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose your personal information to in accordance with this policy or any applicable laws). The collection and use of your information by such third party/ies may be subject to separate privacy and security policies.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, or any other privacy breach please let us know immediately.
Accessing and updating your information and how to contact us
Subject to the exceptions set out in the Privacy Act, you may seek access to and update the personal information we hold about you. We will require you to verify your identity and to specify what information you require. A fee may be charged for providing access however we will advise you of the likely cost in advance.
We request that you keep your information as current as possible so that we may continue to improve our service to you.
If you would like to seek access to personal information we hold about you, or if you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, you can contact the department that collected your personal information in the first instance, or write to:
Privacy Officer
Roband Australia Pty Ltd
PO Box 500
Dee Why NSW 2099
|
|
